Política de reembolso

Due to the personal-care nature of our products and for hygiene and safety reasons, we cannot accept returns of products that have been opened, used, altered, or have had their original seal or packaging compromised.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us promptly at vinelialazaro@gmail.com with your order information and photographs of the product and packaging so we can evaluate the issue and make it right.

Unopened Products
Return requests for unopened and unused products in their original condition and packaging may be submitted within 14 days of delivery. Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable except when required by law or when the return results from an error on our part.

Nothing in this policy limits any rights you may have under applicable law.